JADSE Network

JADSE INC “JAD System Engineering” Service Provider—Advanced Consulting Services
Maximize Network Effectiveness to Meet Strategic Business Goals

The Service Provider—Advanced Consulting Services program provides preventive, consultative support. With ACS, your organization can build a personal, long-term relationship with JAD System Engineering and receive direct access to the company's engineering and technological expertise. A designated ACS engineer, backed by the industry's most experienced people, will help you bridge technology and expertise gaps so that you can deliver the operating results your service provider business depends on.

Facing Down Today's Challenges

With technological development outpacing available resources, SPs that attempt to integrate emerging technologies or redesign networks themselves can easily spend three to four times as much time on the project than companies that have access to specialized expertise and resources. Critical to the success of a SP is the ability to gain quick market share in any emerging technology market. The decision to quickly mobilize and rely on outside expertise can mean the difference between business as usual and business success.

ACS-Your Personal Link to Advanced Support and Expertise

The JADSE ACS program complements the JADSE EXP support programs. EXP support is your first line of defense for answering questions, providing device-level support, and remedying performance incidents. Jadse Technical Assistance Center (JTAC) engineers work with production issues daily and are best suited to quickly resolve these issues.

The ACS program builds on EXP support, providing the next layer of JADSE support that includes personalized, preventive, consultative support for service that anticipate rapid growth, struggle to close an expertise gap, or require maximum uptime and performance. With the help of specialized tools such as the Jadse Network Analysis (JNA), regular site visits, and continuous communication, your ACS engineer builds in-depth knowledge of your networking environment and business objectives.

With a clear understanding of your networking needs, your ACS engineer becomes a highly effective liaison between your organization and the hundreds of technical experts, dozens of information resources, and years of networking experience that reside at JADSE corporate headquarters. As a result, you can be assured that your network projects succeed on time and within budget; and future projects can be planned with insight into products and technologies still in engineering.

JADSE Network Analysis

The JNA is a Web-based, early-warning tool that can help your team constantly assess network health, effectively deliver preventive services, and expedite problem isolation and resolution. The JNA delivers key network vital signs, such as critical network error messages, inventory and configuration change alerts, router reload notifications, device thresholds and availability, and syslog messages. Your ACS engineer receives daily reports that summarize changes in the network; exceptions, errors, error messages, inventory and configuration change alerts, and router reload notifications.

Network Audits

Network Audits are conducted yearly on your choice of network devices to identify potential stability issues and provide recommendations for optimizing network stability. Network Audits assess overall network stability and allow detailed analysis of areas of immediate concern.

ACS Services Help You Meet Your Networking Goals

The JADSE ACS program encompasses services designed to assist you with projects at every phase of the network life cycle.

Technical Account Services

Your relationship manager along with the designated ACS engineer provides technical account services, ensuring efficient information flow between all project participants. The ACS engineer gathers information about your network, computing environment, and business objectives and provides technical information, best practices advisories, daily network health reports, and status reports to your primary contacts.

Network Design Services

Network design services provide assistance with network planning, design, and deployment. The ACS engineer a comprehensive methodology that includes an architecture review; design assistance, design review, definition of manageability requirements, configuration template, verification assistance, deployment plan review, and a standby plan for deployment.

Network Performance Optimization Services

Network performance optimization services are designed to optimize network uptime, performance, and management. Performance planning, analysis, and assurance are achieved through performance evaluation, performance-monitoring strategies, JNA, exception reporting requirements, system tuning, capacity planning, and recommendations for protocol optimization.

JADSE Software Deployment Services

JADSE Software deployment services help you select the appropriate software for your unique networking needs. The ACS team will make appropriate recommendations for specific software for your unique networking needs. These services include JADSE software base lining and certification strategy, a JADSE software feature review, defect notification, JADSE software release selection and certification analysis, a migration plan review, and deployment standby.

Network Problem Resolution Services

Network problem resolution services are designed to provide rapid, complete resolution to network problems. The ACS team maintains a secure Web page that contains information about your network, procedures, current projects, and problems under resolution. This information is continually updated with current network and topology maps and configurations. By combining this in-depth view with historical data, your ACS team can effectively uncover and eliminate root causes of chronic or correlated problems. At the same time, access to this information enables both ACS and TAC engineers to effectively manage problems, changes, and emergencies.

To begin working together, your ACS designated engineer will schedule an initial conference call and onsite visit. The initial conference call is designed to gather information about your network environment, including network topology maps, network configuration protocols, devices, future plans, and special requirements. This information helps the ACS manager assign the proper engineering team and start date to your account.

Your ACS engineer will also conduct an onsite visit to:

·         Establish operations procedures between your staff and the ACS team

• Meet your relevant networking staff and receive a description of their roles and responsibilities
• Exchange e-mail addresses, telephone numbers, pager, and mobile numbers with your primary contacts
• Conduct a detailed review of the ACS procedures document with your primary contacts
• Establish the day and time of the weekly conference call

When the initial site visit is concluded and the ACS engagement begins, your ACS engineer will have regular telephone and e-mail contact with your staff, have access to daily reports from your JNA, conduct a weekly conference call and periodic reviews, prepare quarterly reports, and provide 48 hours per month of prescheduled support for change management activities. Your ACS engineer is with you all the way to ensure efficient communication and effective support.

Bridge the Gap, Take Advantage of Your Resources, and Maximize Your Advantage

The ACS program helps SP’s manage rapid growth, bridge the expertise gap, and deliver unmatched network uptime and performance. Your company cannot survive or thrive without its network—let the JAD System Engineering ACS program help you deliver the best possible networking results. For more information about the Service Provider—Advanced Consulting Services program, contact your JADSE representative.

Network Management

Today SP customers run mission-critical applications that require additional reliability such as around-the-clock network uptime and performance. In addition to being highly reliable, a Network must also be flexible enough to grow rapidly and support new technology initiatives to gain new market share while preserving unique competitive advantages. Yet, a global shortage of networking expertise in new technologies often makes it difficult to fully maximize the benefits your network is capable of delivering. If your network operations and design teams face any—or all— of these challenges, the ACS program can help you overcome them.

Working with your designated ACS engineer is like having your own employee at JAD System Engineering. He or she knows your networking environment well and has direct access to the source of network solutions. This unique focus enables JADSE ACS engineers to customize networking solutions that meet your company's specific business goals. Members of your ACS team include:

·         ACS engineer—has overall responsibility for your networking success; primary engineers manage outstanding technical issues, maintain a current account profile, and inform the backup engineer on all major issues

• Backup ACS engineer—provides a point of contact in the absence of the primary engineer and transfers ownership of all issues back upon his or her return
• Virtual consulting engineers—provide technology-specific expertise on major design projects; Virtual consulting engineers are available on an as-needed basis to all JADSE ACS customers for design reviews, performance optimization services, and technology-specific expertise augmentation
• ACS team manager—directs the team and coordinates cross-functional teams for design solutions or problem resolution
• SPSG relationship manager—is the first point of contact for the customer for issues pertaining to accessing ACS engineers or progress of the cases
• Network of resources—includes development engineers; ACS engineers; professional services consultants

In addition to the people and knowledge theACS team offers, each team has a comprehensive set of technology tools that supports their efforts on your behalf:

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