INC “JAD System Engineering” Service Provider—Advanced Consulting Services
Maximize Network Effectiveness
to Meet Strategic Business Goals
The Service Provider—Advanced Consulting Services program provides
preventive, consultative support. With ACS, your organization can build
a personal, long-term relationship with JAD System Engineering and receive
direct access to the company's engineering and technological expertise. A designated
ACS engineer, backed by the industry's most experienced people, will help
you bridge technology and expertise gaps so that you can deliver the operating
results your service provider business depends on.
Facing Down Today's Challenges
With technological development outpacing available resources, SPs that
attempt to integrate emerging technologies or redesign networks themselves
can easily spend three to four times as much time on the project than
companies that have access to specialized expertise and resources. Critical
to the success of a SP is the ability to gain quick market share in any
emerging technology market. The decision to quickly mobilize and rely
on outside expertise can mean the difference between business as usual
and business success.
Personal Link to Advanced Support and Expertise
The JADSE ACS program complements the JADSE EXP support
programs. EXP support is your first line of defense for
answering questions, providing device-level support, and remedying performance
incidents. Jadse Technical Assistance Center (JTAC) engineers work with
production issues daily and are best suited to quickly resolve these
The ACS program builds on EXP support, providing
the next layer of JADSE support that includes personalized, preventive,
consultative support for service that anticipate rapid growth, struggle
to close an expertise gap, or require maximum uptime and performance.
With the help of specialized tools such as the Jadse Network Analysis
(JNA), regular site visits, and continuous communication, your ACS engineer
builds in-depth knowledge of your networking environment and business
With a clear understanding of your networking needs, your ACS engineer
becomes a highly effective liaison between your organization and the
hundreds of technical experts, dozens of information resources, and years
of networking experience that reside at JADSE corporate headquarters.
As a result, you can be assured that your network projects succeed on
time and within budget; and future projects can be planned with insight
into products and technologies still in engineering.
JADSE Network Analysis
The JNA is a Web-based, early-warning tool that can help your team
constantly assess network health, effectively deliver preventive services,
and expedite problem isolation and resolution. The JNA delivers key
network vital signs, such as critical network error messages, inventory
and configuration change alerts, router reload notifications, device
thresholds and availability, and syslog messages. Your ACS engineer
receives daily reports that summarize changes in the network; exceptions,
errors, error messages, inventory and configuration change alerts, and
router reload notifications.
Network Audits are conducted yearly on your choice of network
devices to identify potential stability issues and provide recommendations
for optimizing network stability. Network Audits assess overall network
stability and allow detailed analysis of areas of immediate concern.
ACS Services Help You Meet Your Networking
The JADSE ACS program encompasses services designed to assist
you with projects at every phase of the network life cycle.
Technical Account Services
Your relationship manager along with the designated ACS engineer
provides technical account services, ensuring efficient information
flow between all project participants. The ACS engineer gathers information
about your network, computing environment, and business objectives and
provides technical information, best practices advisories, daily network
health reports, and status reports to your primary contacts.
Network Design Services
Network design services provide assistance with network planning, design,
and deployment. The ACS engineer a comprehensive methodology that includes
an architecture review; design assistance, design review, definition
of manageability requirements, configuration template, verification assistance,
deployment plan review, and a standby plan for deployment.
Network Performance Optimization Services
Network performance optimization services are designed to optimize network
uptime, performance, and management. Performance planning, analysis,
and assurance are achieved through performance evaluation, performance-monitoring
strategies, JNA, exception reporting requirements, system tuning, capacity
planning, and recommendations for protocol optimization.
JADSE Software Deployment Services
JADSE Software deployment services help you select the appropriate software
for your unique networking needs. The ACS team will make appropriate
recommendations for specific software for your unique networking needs.
These services include JADSE software base lining and certification strategy,
a JADSE software feature review, defect notification, JADSE software
release selection and certification analysis, a migration plan review,
and deployment standby.
Network Problem Resolution Services
Network problem resolution services are designed to provide rapid, complete
resolution to network problems. The ACS team maintains a secure Web
page that contains information about your network, procedures, current
projects, and problems under resolution. This information is continually
updated with current network and topology maps and configurations. By
combining this in-depth view with historical data, your ACS team can
effectively uncover and eliminate root causes of chronic or correlated
problems. At the same time, access to this information enables both ACS
and TAC engineers to effectively manage problems, changes, and emergencies.
Working Together for Networking Success
begin working together, your ACS designated engineer will schedule an
initial conference call and onsite visit. The initial conference call
is designed to gather information about your network environment, including
network topology maps, network configuration protocols, devices, future
plans, and special requirements. This information helps the ACS manager
assign the proper engineering team and start date to your account.
Your ACS engineer will also conduct an onsite visit to:
operations procedures between your staff and the ACS team
- Meet your relevant networking
staff and receive a description of their roles and responsibilities
- Exchange e-mail addresses,
telephone numbers, pager, and mobile numbers with your primary contacts
- Conduct a detailed review of
the ACS procedures document with your primary contacts
- Establish the day and time
of the weekly conference call
When the initial site visit is concluded and the ACS engagement begins,
your ACS engineer will have regular telephone and e-mail contact with
your staff, have access to daily reports from your JNA, conduct a weekly
conference call and periodic reviews, prepare quarterly reports, and
provide 48 hours per month of prescheduled support for change management
activities. Your ACS engineer is with you all the way to ensure efficient
communication and effective support.
Bridge the Gap, Take Advantage of Your Resources, and Maximize Your
The ACS program helps SP’s manage rapid growth, bridge the expertise
gap, and deliver unmatched network uptime and performance. Your company
cannot survive or thrive without its network—let the JAD System Engineering
ACS program help you deliver the best possible networking results.
For more information about the Service Provider—Advanced Consulting Services
program, contact your JADSE representative.